FAQ – Best Gift Shoppers

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FAQ


        Frequently Asked Questions
      • Q: I’ve placed an order but have not received any information.
        • A: After successful order placement a confirmation email will be sent. If not received check your spam folder. After your order has been shipped a shipping confirmation email will be sent, typically within 3 business days. Custom orders may take longer to make and ship.
      • Q: How long will it take to receive my order.
        • A: Orders ship worldwide. US orders 12 - 15 days once shipped. Delivery times may very depending on country and production time. Please see individual product descriptions for estimated delivery time.
      • Q: How much does shipping cost.
          • A: Our current shipping rate is a flat fee of $6.67USD per order. 
        • Q: Does my order include tracking.
          • A: Yes, all orders include tracking. Some shipping providers will have a 2 – 3 day delay in updating tracking. This is more common for international orders.
        • Q: Help, there are items missing from my order.
          • A: Please review your shipping confirmation email. Orders with multiple items may ship separately. Tracking for each package will be emailed once each package has shipped.
        • Q: My order arrived damaged or broken. What do I do now?
          • A: Please email customer service at help@bestgiftshoppers.com Please include 2-3 photos showing the damage. Orders that arrive damage are eligible for replacement or store credit. Please include your 5 digit order number in your email and if you would prefer a replacement or store credit. Broken and damaged orders do not need to be returned.
        • Q: My apparel order doesn’t fit right how do I exchange it for a different size.
          • A: Please email customer service at help@bestgiftshoppers.com stating that you would like to exchange your order. Please include your 5 digit order number. Exchanges may be sent to:

    Best Gift Shoppers

    6347 SE 87th Ave

    Portland, OR 97266

        • Q: I received the wrong item. What do I do now?
          • A: Please email customer service at help@bestgiftshoppers.com Please include 2-3 photos showing the wrong item. Orders that receive the wrong item are eligible for replacement or store credit only. Please include your 5 digit order number in your email and if you would prefer a replacement or store credit. Instructions will be sent on how to return the incorrect item. Please do not return to sender.
        • Q: I received my order but I do not wish to keep it.
          • A: Please email customer service at help@bestgiftshoppers.com stating that you would like to return your order. Please include your 5 digit order number. Return shipping is at buyers expense. Once your order is returned it will be inspected for use and then a refund will be processed. Shipping costs are not refundable.

    Returns may be sent to:

    Best Gift Shoppers

    6347 SE 87th Ave

    Portland, OR 97266

        • Q: How long will it take to receive a refund.
          • A: Refund times depend on each individual financial institution. Please allow up to 20 business days for your bank to process.
        • Q: Can I cancel my order?
          • A: Customers are able to cancel individual items or entire orders that haven't entered the shipping process. 
            To cancel an order, please email us at help@bestgiftshoppers.com  within 1 day (24 business hours) upon placing your order/s.
            Please note that orders that have begun processing for shipment cannot be cancelled. Custom/personalized orders cannot be cancelled once work has begun. 
        • Q: Can I edit my order?
          • A: Other modifications such as updating or editing your shipping address and contact information (email, phone number, etc.) must also be requested within the 1 day (24 business hours) period.
            NOTE: To assure seamless delivery of your items, please carefully check your cart and shipping information before confirming your order. 
            Best Gift Shoppers cannot be held responsible for customer errors in shipping addresses.
        • Q: Where will my order ship from?
          • A: Our products will ship from the closest warehouse to you that has your product stocked. We utilize a network of warehouses located on the East and West coast of America as well as of internationally.