We truly believe we have some of the best products in the world, and we want to make sure we back that up with a risk-free ironclad 60 day guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
We have 24/7/365 Email Support. Please contact us if you need assistance.
Please do not send your purchase back to the manufacturer.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange except international orders. International orders are extended to 90 days.
Exchanges or Store Credit (if applicable)
If your order arrives damaged or defective we can only offer a replacement or store credit. Photo documentation will be required to process a return.
Please let us know if you need to exchange a damaged product for the same item OR if you would rather receive a store credit which you can use to purchase other products at our store.
Apparel Returns - Received your new apparel but it doesn't quite fit right? Contact us within 30 days of receiving the item for an exchange to a better size. Please reference size chart for specific item before exchanging. Exchanges are limited to one per order. Return shipping fees apply. Contact us at firstname.lastname@example.org before sending returns/exchanges. Return address: 6347 SE 87th Ave Portland Oregon US 97266.
Halloween Costumes: Halloween costumes ordered in the month of October cannot be returned. Unused costumes are eligible for exchange only. Return shipping is at buyers expense.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, custom, personalized or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 6347 SE 87th Ave Portland Oregon US 97266.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 6347 SE 87th Ave Portland Oregon US 97266
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.